COACHING AGREEMENT SCHEDULE A -PAYMENT Terms & Conditions
This Schedule should be read in conjunction with the Coaching Agreement presented to you at this time.
Terms of Payment
Payment is required IN-FULL prior to coach services being delivered via the payment method of your choice available to you on the Coaching invoice.
Where paying by EFT a payment receipt is to be emailed to the Coach at the time of payment being made.
At the discretion of the Coach, paid fees may be transferred to a future session date, where a session has been cancelled by the Client with more than 48 hours notice in writing.
In the extreme and unusual case where the Coach cancels a session, the fee paid by the Client will be transferred to a future session - a refund will not be issued.
Please see 'Refund Policy'.
The Coach may suspend services where payment has not been received.
In the unlikely event where the Coach terminates service provision, all fees paid against sessions not yet delivered to /consumed by the Client will be returned to the client in full, within 48 hours of service termination advice in writing by the Coach.
Coaching Program
Depending upon the outcome the Client wishes to achieve and the time, money and commitment the Client is willing to honour, will be the type of Coaching Program the Client will be presented with.
The costs of all resources within your Program are included in your Coaching Fee, as agreed to prior to Coaching commencing and as detailed on your invoice.
Where resources are added to your Program that are considered 'extra' to those negotiated and agreed to (such as books, profiling reports etc.), your Coach will gain your approval to use and charge you for them prior to delivery.
Your Program can include one or all modes of delivery as follows: face-to-face, online and telephone. The mode/s of service you will experience will be as agreed to by you and the Coach prior to commencement of service.
Email contact between sessions will be as outlined and agreed to in your first coaching session.
Phone contact with your Coach between sessions will be as outlined and agreed to in your first coaching session.
Your Coach will have a diary scheduled around your booked sessions.You are required to give at least 48 hours notice of session cancellation.
Where a Client fails to attend a confirmed coaching session, the Client may forfeit their paid fee at the discretion of the Coach.
Coaching Fees 1-1
Unless by prior arrangement the normal coaching fees apply as below:
Hourly Rate $250 plus GST for a one- off coaching session.
Weekly/fortnightly/monthly forward scheduled coaching sessions Hourly Rate $200 plus GST (minimum of 3 consecutive sessions required)
Coaching Fees - Groups
Group Coaching – (minimum of 3 participants required)
One-off group coaching session $200 per person plus GST
Weekly/fortnightly/monthly forward scheduled coaching sessions Hourly Rate $150 plus GST (minimum of 3 consecutive sessions required)
This fee includes: Your personal coaching session, any resources utilised in your coaching program (unless quoted as a separate item), phone and email contact with your Coach between coaching sessions, as outlined and agreed to in session #1.
ADDITIONAL COSTS:
Should travel be required for coaching session as stipulated by the client, the coach will be fully compensated for related travel costs PRIOR to the coaching session by the client.
Session Duration
Depending upon the Coaching Program you purchase will be the duration of time in each session. This will be confirmed with you prior to coaching commencing. Please always be on-time for your sessions. The Coach may not be able to add time onto the end of a planned session where you arrive late.
Refund Policy
Refunds will not be issued where:
The Client fails to attend a pre-confirmed session (in person, online or via phone). At the discretion of the Coach, a new session time may be arranged.
The Client terminates a pre-purchased program of coaching. At the discretion of the Coach, a percentage of the fee may be refunded, depending upon the notice period and reason for termination.
The Client cancels a pre-purchased session with less than 48 hours notice. At the discretion of the Coach, a new session time may be arranged.
The Coach cancels a coaching session - in this instance, a new session time will be arranged. Upon completion of a coaching session - no refunds apply.
